Effective Date: September 10, 2026
Last Updated: September 10, 2026

1. Overview

This Refund Policy applies to purchases made through pngheaven.com and forms part of the PNG Heaven Terms of Service.

PNG Heaven sells downloadable digital assets, including high-resolution PNG image assets, individual digital files, collections, and bundles. Digital products differ from physical goods because they can be accessed, copied, and retained immediately after delivery.

Because our products are digital goods made available immediately after purchase, completed purchases are generally final and non-refundable, except where this Policy expressly provides otherwise or where applicable law requires a refund or other remedy.

Nothing in this Policy limits any mandatory consumer right that cannot lawfully be excluded or restricted.

2. Digital Product Sales Are Final

Except where a refund or other remedy is required by applicable law or expressly provided under this Policy, all completed purchases of PNG Heaven digital products are final and non-refundable.

A purchase is considered fulfilled once payment has been successfully completed and the purchased digital product has been made available for download or other immediate digital access.

This applies regardless of whether you actually download, re-download, open, save, use, or incorporate the purchased files into a project.

We do not provide refunds solely because a purchase was accidental, unintended, made by mistake, no longer wanted, or no longer needed.

Submitting a cancellation or refund request immediately after completing payment does not create a right to a refund once the purchased digital product has been made available, except where applicable law requires otherwise.

3. Accidental or Mistaken Purchases

Customers are responsible for reviewing their order, product description, included files, price, format, resolution, technical information, and applicable license terms before completing payment.

Unless required by applicable law, refunds will not be issued because:

  • you purchased a product by mistake;
  • you unintentionally clicked or completed the checkout or payment process;
  • you selected or purchased the wrong product, collection, or bundle;
  • you changed your mind after completing the purchase;
  • you decided that you no longer want or need the product;
  • you did not intend to use the product after purchasing it;
  • you failed to review the product page or order details before payment;
  • you purchased a product that is the same as or similar to an Asset you already own, unless a duplicate charge resulted from a verified payment-processing or technical error;
  • you completed payment but did not subsequently download or use the purchased files.

The fact that a purchased file has not yet been downloaded does not, by itself, create a right to cancel the completed purchase or receive a refund.

4. 30-Day Download Availability

Purchased digital products are guaranteed to remain available for download and re-download for 30 days from the date of purchase.

During this 30-day period, you may download or re-download the purchased files using the download method provided by PNG Heaven.

You are responsible for downloading the purchased files and securely storing your own copy within the 30-day download availability period.

After 30 days from the date of purchase, PNG Heaven does not guarantee continued access to, storage of, or re-download availability for the purchased files.

PNG Heaven may, at its discretion, continue to provide download or re-download access after the 30-day period. Any such continued access is provided solely as a convenience and does not extend, renew, or create a new guaranteed download period.

Failure to download, re-download, back up, or securely store a purchased product within the 30-day availability period does not qualify for a refund, except where applicable law requires otherwise.

5. Eligible Refund or Replacement Requests

Although completed digital-product purchases are generally final, PNG Heaven may provide a correction, replacement, restored access, or refund where one of the following circumstances is verified.

5.1 Duplicate Charge

You were charged more than once for the same order or product because of a verified checkout, payment-processing, or technical error.

5.2 Materially Defective File

The delivered file is corrupted, incomplete, inaccessible, or technically unusable as supplied, and PNG Heaven is unable to provide a functioning replacement within a reasonable period after receiving sufficient information about the problem.

5.3 Incorrect Digital Product

PNG Heaven delivered a digital product materially different from the product you ordered, and we are unable to provide the correct product or an appropriate replacement.

5.4 Product Materially Misdescribed

The purchased product materially fails to match the essential description, included-file information, file format, resolution, or other material technical information displayed on the product page at the time of purchase.

5.5 Failure of Delivery

Payment was successfully completed but access to the purchased product was not provided, and PNG Heaven is unable to restore access or provide the purchased files after reasonable troubleshooting.

5.6 Unauthorized Transaction

A transaction is determined, after reasonable investigation, to have been made without authorization by the lawful account or payment-method holder.

5.7 Mandatory Legal Rights

A refund, price reduction, repair, replacement, cancellation, or other remedy is required under consumer-protection law applicable to the transaction.

Where legally permitted, PNG Heaven may choose an appropriate remedy based on the circumstances, including correcting the issue, replacing the file, restoring download access, or issuing a refund.

6. Requests That Do Not Normally Qualify

Unless required by applicable law, refunds will not normally be issued for:

  • accidental, unintended, or mistaken purchases;
  • change of mind after purchase;
  • purchasing the wrong product, collection, or bundle;
  • failure to review the product page or order before completing payment;
  • failure to read the product description, included-file information, dimensions, format, resolution, software requirements, or license terms;
  • subjective dissatisfaction with the style, color, composition, appearance, or creative suitability of an Asset;
  • deciding that an Asset is not suitable for a particular project after purchase;
  • lack of knowledge, experience, software, hardware, or technical ability necessary to use the file where the relevant product information was accurately disclosed;
  • incompatibility with software or devices not expressly represented as supported by PNG Heaven;
  • an inability to use an Asset for a purpose prohibited by the applicable PNG Heaven license;
  • a mistaken belief that purchasing an Asset transfers copyright, trademark rights, exclusivity, or ownership of the original Asset;
  • failure to download, re-download, back up, or securely store purchased files within the 30-day guaranteed download period;
  • temporary internet, browser, email, device, firewall, storage, plugin, or third-party software issues outside PNG Heaven’s reasonable control;
  • discounts, promotions, sales, bundles, or lower prices offered after your purchase;
  • products obtained through free offers, giveaways, complimentary downloads, or zero-value transactions;
  • requests based solely on the fact that the purchased Asset has not yet been downloaded;
  • requests made after an Asset has been used, shared, published, distributed, incorporated into a project, or otherwise commercially exploited;
  • account suspension or termination resulting from fraud, account sharing, scraping, chargeback abuse, license violations, or another material breach of our Terms.

7. How to Request Assistance for an Eligible Issue

If you believe your purchase qualifies for a remedy under Section 5, contact contact@pngheaven.com as soon as reasonably possible after discovering the issue.

Your request should include:

  • your full name;
  • the email address used for the purchase;
  • the order number and transaction date;
  • the name or URL of the affected product;
  • a detailed explanation of the problem;
  • screenshots, error messages, or other evidence reasonably necessary to reproduce or verify the issue;
  • any troubleshooting steps you have already attempted.

Requests lacking sufficient information may be delayed while we request additional details. Submission of a request does not guarantee that a refund will be approved.

Unless a longer period is required by applicable law, requests relating to defective files, incorrect delivery, failure of delivery, or other eligible issues under this Policy should ordinarily be submitted within 30 days of purchase. This 30-day period does not restrict or shorten any longer statutory period or mandatory remedy available under applicable law.

8. Troubleshooting and Replacement First

For technical, file, or delivery issues, PNG Heaven may first attempt to resolve the problem by:

  • providing a new or alternative download link;
  • restoring download access;
  • replacing a defective, corrupted, or incomplete file or archive;
  • supplying the correct purchased file;
  • providing reasonable technical instructions;
  • correcting an order, account, or checkout error.

Where the problem can reasonably be corrected, PNG Heaven may first provide a correction, replacement, or restored access instead of a refund, to the extent permitted by applicable law.

9. Mandatory Consumer Rights and Digital Content

Consumers in certain jurisdictions may have statutory cancellation, withdrawal, conformity, or other consumer-protection rights relating to distance purchases and digital content.

PNG Heaven provides purchased digital content for immediate access and download after successful payment. Where applicable law permits the right of withdrawal or cancellation to be limited after the supply or provision of digital content has begun, such limitation will apply only to the extent permitted by applicable law and subject to any disclosures, notices, consent, acknowledgement, or other requirements imposed by that law.

9.1 Republic of Korea

Where Korean consumer-protection law applies, rights of cancellation or withdrawal relating to digital content are governed by the Act on the Consumer Protection in Electronic Commerce and other applicable laws and regulations.

Where permitted by Korean law, the right of withdrawal may be restricted after the provision of digital content has begun. PNG Heaven will provide notices or other measures concerning any applicable restriction on withdrawal where required by law.

Nothing in this Policy restricts any cancellation, refund, compensation, or other remedy that must be provided under Korean law.

9.2 EU, EEA, and UK

Where permitted and required by applicable law, immediate access to digital content before the end of an otherwise applicable withdrawal or cancellation period may require your prior express consent to begin digital delivery and your acknowledgement that the applicable withdrawal or cancellation right may be lost once supply of the digital content begins.

Where such consent, acknowledgement, confirmation, or other requirement is legally necessary and has not been validly obtained or satisfied, your mandatory statutory rights remain unaffected.

Nothing in this Policy excludes or restricts remedies that must be provided under applicable law where digital content is defective, not supplied, materially misdescribed, or otherwise not in conformity with the purchase contract.

10. Discounts, Coupons, and Sale Items

Where a refund is legally required or otherwise approved under this Policy, the refund will generally be based on the amount actually paid after applicable discounts, coupons, or promotions.

Promotional codes, free gifts, bonus downloads, and complimentary products have no cash value unless applicable law requires otherwise.

A subsequent sale, promotion, price reduction, bundle offer, or discount does not create a right to a retroactive refund, partial refund, or price adjustment.

11. Refund Method and Processing Time

Where a refund is required by applicable law or otherwise approved by PNG Heaven under this Policy, the refund will ordinarily be issued to the original payment method.

If the original payment method is unavailable, expired, restricted, or technically unable to receive the refund, PNG Heaven may use another lawful refund method where permitted.

PNG Heaven generally initiates an approved refund within 5–10 business days, unless applicable law requires the refund to be processed within a shorter period. The time required for the funds to appear after processing may depend on the payment provider, card issuer, bank, currency, location, and payment method.

PNG Heaven does not control processing delays imposed by banks, card issuers, or payment providers. Currency-conversion differences, foreign transaction charges, bank fees, and exchange-rate movements are generally not refundable by PNG Heaven unless caused by our error or required by applicable law.

Where a full refund is issued, the license associated with the refunded Asset terminates immediately. You must cease using the refunded Asset and delete copies under your control, except where applicable law requires otherwise or PNG Heaven expressly agrees otherwise.

12. Chargebacks and Payment Disputes

If you experience a legitimate problem with an order, we encourage you to contact contact@pngheaven.com before initiating a chargeback or payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

Knowingly filing a false, misleading, fraudulent, or abusive chargeback after receiving or using a digital product may constitute a violation of the PNG Heaven Terms of Service and may, where legally permitted, result in:

  • suspension or termination of account or download access;
  • revocation of licenses associated with fraudulently disputed transactions;
  • restriction of future purchases;
  • submission of relevant order, payment, login, download, and communication records to the payment provider or financial institution handling the dispute;
  • recovery of unpaid amounts or losses where legally permitted.

Nothing in this section prevents you from exercising a legitimate statutory or contractual right to dispute an unauthorized, fraudulent, duplicate, or otherwise improper charge.

13. Fraud, Abuse, and Policy Manipulation

PNG Heaven may deny a voluntary refund, suspend access, or investigate a request where there is reasonable evidence of:

  • account sharing or unauthorized redistribution;
  • systematic downloading followed by refund requests;
  • multiple accounts created to exploit discounts, promotions, free offers, or download restrictions;
  • scraping, automated downloading, or circumvention of technical restrictions;
  • misrepresentation of technical defects or unauthorized transactions;
  • repeated refund or chargeback abuse;
  • violation of the applicable Digital Asset License or Terms of Service.

Any action taken under this section remains subject to mandatory rights and remedies available under applicable law.

14. Product Removal and License Issues

PNG Heaven may remove or disable an Asset where reasonably necessary because of a legal claim, rights dispute, technical problem, security concern, policy violation, or business decision.

PNG Heaven guarantees download and re-download availability for 30 days from the original purchase date as described in Section 4. After that period, continued availability of the Asset for re-download is not guaranteed.

Removal of an Asset after the guaranteed download period does not automatically create a refund right where the Asset was lawfully supplied and the customer had a reasonable opportunity to download it during the guaranteed availability period, except where applicable law requires otherwise.

If PNG Heaven determines that an Asset cannot lawfully continue to be licensed, we may terminate the affected License and, where appropriate or legally required, provide a replacement, refund, or other remedy based on the circumstances and applicable law.

15. Changes to This Policy

We may revise this Refund Policy to reflect changes in our products, payment methods, business practices, or legal obligations.

Changes will apply prospectively from the effective date displayed on this page unless applicable law requires otherwise. The version of this Policy applicable at the time of purchase will generally govern that transaction.

16. Contact Information

For technical assistance, order questions, or eligible refund requests, contact:

PNG Heaven / Cha Woong Chan
Email: contact@pngheaven.com
Address: 19, Sehwa 4-gil, Gujwa-eup, Jeju-si, Jeju-do 63361, Republic of Korea
Website: pngheaven.com

Please include your order number and the email address used for the purchase so that we can review your request efficiently.