Store Refund Policy

1. Overview

This Store Refund Policy applies to purchases made through pngheaven.com and forms
part of the PngHeaven Terms of Service.

PngHeaven sells downloadable digital assets, including PNG graphics, images,
illustrations, design elements, bundles, and related digital content. Digital
products differ from physical goods because they can be accessed, copied, and
retained immediately after delivery.

For that reason, purchases are generally final after the digital product has been
made available, accessed, or downloaded, except where this policy expressly
provides otherwise or applicable law requires a remedy.

Nothing in this policy limits any mandatory consumer right that cannot lawfully be
excluded or restricted.

2. Digital Products Are Generally Non-Refundable

Except as stated below, payments for digital products, bundles, download credits,
licenses, subscriptions, and other digitally delivered services are
non-refundable once:

• a download link has been issued or displayed;
• the product has been added to your downloadable account library;
• the product file has been opened, accessed, streamed, or downloaded;
• delivery has begun at your request;
• a license or subscription benefit has been used;
• the product has otherwise been made available for immediate digital use.

A refund will not ordinarily be provided merely because you changed your mind,
no longer need the product, found a different product, or decided not to use the
downloaded Asset.

3. Eligible Refund or Replacement Requests

PngHeaven may provide a replacement, account credit, or refund where one of the
following circumstances is verified:

3.1 Duplicate Purchase

You were charged more than once for the same product because of a verified
checkout, payment-processing, or technical error.

3.2 Materially Defective File

The delivered file is corrupted, incomplete, inaccessible, or technically
unusable as supplied, and PngHeaven is unable to provide a functioning replacement
within a reasonable period after receiving sufficient details about the problem.

3.3 Incorrect Digital Product

The file delivered by PngHeaven is materially different from the product ordered,
and we cannot provide the correct product or an acceptable replacement.

3.4 Product Materially Misdescribed

The product materially fails to match the essential description, included-file
list, format, or technical information displayed on the product page at the time
of purchase.

3.5 Failure of Delivery

You completed payment but did not receive access to the purchased product, and
PngHeaven is unable to restore access or deliver the purchased file after
reasonable troubleshooting.

3.6 Unauthorized Transaction

A transaction is determined, after reasonable investigation, to have been made
without authorization by the lawful account or payment-method holder.

3.7 Mandatory Legal Rights

A refund, price reduction, repair, replacement, cancellation, or other remedy is
required under consumer-protection law applicable to the transaction.

PngHeaven may choose the most appropriate lawful remedy based on the circumstances,
including correcting the issue, replacing the file, restoring access, issuing
account credit, reducing the price, or issuing a refund.

4. Requests That Normally Do Not Qualify

Unless required by law, refunds will not ordinarily be issued for:

• change of mind, accidental selection, or failure to review the product page before purchase;
• failure to read the product description, included-file list, dimensions, format, resolution, software requirements, or license terms;
• subjective dissatisfaction with the style, color, composition, appearance, or creative suitability of an Asset;
• lack of knowledge, experience, software, hardware, or technical ability necessary to use the file;
• incompatibility with software or devices not expressly listed as supported on the product page;
• an inability to use an Asset for a purpose prohibited by the PngHeaven license;
• a belief that purchasing an Asset transfers copyright, trademark rights, exclusivity, or ownership of the original file;
• failure to download or use a product before a link, credit, subscription, or account expires;
• temporary internet, browser, email, device, firewall, storage, plugin, or third-party software issues outside PngHeaven’s reasonable control;
• discounts, price reductions, promotions, or lower prices offered after your purchase;
• products obtained through free offers, giveaways, complimentary credits, or zero-value transactions;
• requests made after an Asset has been used, shared, published, distributed, incorporated into a project, or otherwise commercially exploited;
• account suspension or termination resulting from fraud, account sharing, scraping, chargeback abuse, license violations, or other breach of our Terms.

5. How to Request Assistance or a Refund

Contact support@pngheaven.com as soon as reasonably possible after discovering
the issue.

Your request should include:

• your full name and account email address;
• the order number and transaction date;
• the name or URL of the affected product;
• a detailed explanation of the problem;
• screenshots, error messages, or other evidence reasonably necessary to reproduce or verify the issue;
• the troubleshooting steps you have already attempted.

Requests lacking sufficient information may be delayed while we request additional
details. Submission of a request does not guarantee approval.

Unless a longer period is required by applicable law, refund requests should
ordinarily be submitted within 14 days of purchase. Technical problems should be
reported promptly so that we can attempt to correct them.

6. Troubleshooting and Replacement First

For technical or delivery issues, PngHeaven may first attempt to resolve the
problem by:

• providing a new or alternative download link;
• restoring the product to your account;
• replacing a defective or incomplete archive;
• supplying the correct file or file format;
• providing reasonable technical instructions;
• correcting an order, account, or checkout error.

Where the problem can be corrected within a reasonable period, a refund may not
be necessary or available unless applicable law provides otherwise.

7. Subscriptions and Automatic Renewals

If PngHeaven offers paid subscriptions, subscriptions renew automatically at the
billing interval disclosed at checkout unless canceled before the renewal date.

You may cancel future renewal through available account settings or by contacting
support@pngheaven.com. Cancellation stops future billing but does not ordinarily
provide a refund for the current or previously billed subscription period.

Unless required by law, partial subscription periods, unused time, unused
downloads, unused credits, and unused subscription benefits are not refundable
or redeemable for cash.

A renewal refund may be considered where:

• the renewal was caused by a verified technical error after a timely cancellation request;
• you were charged more than once for the same subscription period;
• PngHeaven failed to provide the material subscription features purchased and could not correct the failure;
• a refund is required by applicable law.

Canceling a subscription does not cancel or invalidate licenses validly granted
for completed projects before cancellation. Continued or new use of previously
downloaded Assets remains subject to the license terms applicable to the
subscription and download.

8. EU, EEA, and UK Digital-Content Cancellation Rights

Consumers in certain jurisdictions may have a statutory cancellation or
withdrawal period for distance purchases.

Where permitted by applicable law, by requesting immediate access to digital
content before the end of the statutory withdrawal period, you may be asked to:

• expressly consent to immediate digital delivery or performance; and
• acknowledge that your statutory withdrawal right may be lost once delivery, access, or downloading begins.

Where you have not validly consented to immediate performance or acknowledged the
applicable consequence, your statutory rights remain unaffected.

This section does not exclude remedies available where digital content is
defective, not supplied, or not in conformity with the purchase contract.

9. Discounts, Coupons, and Sale Items

Eligible refunds are generally based on the amount actually paid after discounts,
credits, coupons, or promotions, excluding any non-refundable third-party charge
where permitted by law.

Promotional codes, free gifts, bonus downloads, loyalty benefits, and store
credits have no cash value unless applicable law requires otherwise.

A subsequent sale, promotion, price reduction, bundle, or discount does not create
a right to a retroactive refund or price adjustment.

10. Refund Method and Processing Time

Approved refunds will ordinarily be issued to the original payment method. If
that method is unavailable, expired, restricted, or technically unable to receive
the refund, PngHeaven may provide another lawful refund method or store credit
where you agree and applicable law permits.

We generally initiate an approved refund within 5–10 business days. The time
required for the funds to appear depends on the payment provider, card issuer,
bank, currency, location, and payment method.

PngHeaven does not control processing delays imposed by banks or payment providers.
Currency-conversion differences, foreign transaction charges, bank fees, and
exchange-rate movements are generally not refundable by PngHeaven unless caused
by our error or required by law.

Where a full refund is issued, the related license terminates immediately and you
must cease using the Asset and delete all copies under your control, except where
retention is legally required.

11. Chargebacks and Payment Disputes

You should contact support@pngheaven.com before initiating a chargeback or payment
dispute so that we have a reasonable opportunity to investigate and resolve the
issue.

Filing a knowingly false, misleading, or abusive chargeback after receiving or
using a digital product may constitute a violation of our Terms of Service and may
result in:

• suspension or termination of your account;
• revocation of affected licenses and download access;
• restriction of future purchases;
• submission of order, login, download, and communication records to the payment provider;
• recovery of unpaid amounts, dispute fees, or losses where legally permitted.

Nothing in this section prevents you from exercising a legitimate statutory or
contractual right to dispute an unauthorized or improper charge.

12. Fraud, Abuse, and Policy Manipulation

PngHeaven may deny a refund, suspend access, or investigate a request where there
is reasonable evidence of:

• account sharing or unauthorized redistribution;
• systematic downloading followed by refund requests;
• multiple accounts created to exploit discounts, trials, or download limits;
• scraping, automated downloading, or circumvention of technical restrictions;
• misrepresentation of technical defects or unauthorized transactions;
• repeated refund or chargeback abuse;
• violation of the Digital Asset License or Terms of Service.

Any decision under this section will remain subject to mandatory rights and
remedies available under applicable law.

13. Product Removal and License Issues

PngHeaven may remove or disable an Asset where reasonably necessary because of a
legal claim, rights dispute, technical problem, security concern, policy violation,
or business decision.

Removal of an Asset after purchase does not automatically create a refund right
where the Asset was lawfully supplied and remains usable under the applicable
License.

If PngHeaven determines that an Asset cannot lawfully continue to be licensed, we
may terminate the affected License and, where appropriate, provide a replacement,
store credit, refund, or other remedy after considering the circumstances and
applicable law.

14. Changes to This Policy

We may revise this Store Refund Policy to reflect changes in our products,
payment methods, business practices, or legal obligations.

Changes will apply prospectively from the effective date displayed on this page
unless applicable law requires otherwise. The policy applicable at the time of
purchase will generally govern that transaction.

15. Contact Information

For technical assistance, order questions, cancellations, or refund requests,
contact:

PngHeaven / [LEGAL BUSINESS NAME]
Email: support@pngheaven.com
Address: [BUSINESS ADDRESS]
Website: pngheaven.com

Please include your order number and the email address used for the purchase so
that we can review your request efficiently.