Privacy Policy

1. Introduction

This Privacy Policy explains how PngHeaven, operated by [LEGAL BUSINESS NAME]
(“PngHeaven,” “we,” “us,” or “our”), collects, uses, discloses, stores, and
protects personal information when you visit pngheaven.com, create an account,
purchase or download digital assets, subscribe to communications, contact us,
or otherwise use our websites, products, and services collectively, the “Services.”

By using the Services, you acknowledge the practices described in this Privacy
Policy. This Privacy Policy should be read together with our Terms of Service,
Digital Asset License, Cookie Policy, and Store Refund Policy.

PngHeaven is the controller of personal information processed for the purposes
described in this Privacy Policy unless another party is expressly identified
as the controller.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

• your name, username, email address, billing address, and country or region;
• account credentials and account preferences;
• order details, purchased products, download history, invoices, and transaction references;
• information submitted through contact forms, customer-support requests, reviews, surveys, or other communications;
• newsletter and marketing preferences;
• tax, business, or identity information where reasonably required for fraud prevention, invoicing, regulatory compliance, or customer verification;
• any other information you choose to provide to us.

We do not ordinarily receive or store complete payment-card numbers. Payment
information is generally collected and processed directly by independent payment
providers such as Stripe, PayPal, or another provider displayed at checkout.

2.2 Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

• IP address, approximate location, browser type, operating system, device type, language, and time zone;
• referring and exit pages, pages viewed, links clicked, searches, session duration, and interaction data;
• cookie identifiers, advertising identifiers, device identifiers, and similar technologies;
• login records, download events, failed access attempts, and account activity;
• diagnostic data, error reports, performance data, and security logs;
• information used to detect automated scraping, account sharing, fraudulent transactions, or abuse of download limits.

2.3 Information Received From Third Parties

We may receive personal information from:

• payment processors and financial service providers;
• authentication, hosting, analytics, security, fraud-prevention, and email service providers;
• social-login providers where you choose to use a third-party login option;
• advertising or referral partners;
• publicly available sources, regulators, law-enforcement authorities, and rights holders;
• other users who purchase a product or license on your behalf.

The information received may include your contact details, transaction status,
payment confirmation, fraud-risk indicators, referral source, and account identity.

3. How We Use Personal Information

We may use personal information to:

• create, maintain, authenticate, and secure user accounts;
• process orders, confirm payments, deliver digital files, and provide purchase history;
• administer subscriptions, licenses, download allowances, promotional credits, and account benefits;
• provide customer service and respond to questions, disputes, and refund requests;
• send transactional messages, including order confirmations, receipts, security alerts, and service notices;
• send marketing communications where permitted and in accordance with your preferences;
• personalize content, recommendations, language, and site experience;
• measure traffic, understand usage, test features, and improve the Services;
• detect, investigate, and prevent fraud, scraping, account sharing, payment abuse, copyright infringement, and security incidents;
• enforce our Terms of Service, licenses, policies, and contractual rights;
• maintain accounting, tax, audit, legal, and compliance records;
• establish, exercise, or defend legal claims;
• comply with applicable laws, court orders, regulatory requests, and lawful governmental demands;
• complete a merger, acquisition, financing, reorganization, asset transfer, or similar business transaction.

We may aggregate or de-identify information so that it can no longer reasonably
identify you. We may use and disclose aggregated or de-identified information
for legitimate business purposes, subject to applicable law.

4. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we process personal
information on one or more of the following grounds:

• Contract: processing necessary to create your account, complete purchases, deliver Assets, administer licenses, and provide requested support;
• Legitimate Interests: operating and improving the Services, preventing fraud and abuse, securing accounts, analyzing performance, enforcing our rights, and communicating with customers;
• Consent: sending certain marketing communications, using non-essential cookies, or processing information where consent is legally required;
• Legal Obligation: complying with tax, accounting, consumer-protection, sanctions, regulatory, and law-enforcement requirements;
• Legal Claims: establishing, exercising, or defending legal rights.

Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing performed before withdrawal.

5. Cookies and Similar Technologies

PngHeaven and its service providers may use cookies, pixels, local storage, tags,
software development kits, and similar technologies to operate and improve the
Services.

These technologies may be used for:

• Strictly Necessary Functions: login sessions, shopping carts, checkout, security, fraud prevention, and account authentication;
• Preferences: remembering language, region, display settings, and user choices;
• Analytics: measuring traffic, performance, navigation, and feature usage;
• Advertising and Attribution: measuring campaigns, referrals, conversions, and relevant advertising where enabled.

Where required, non-essential cookies will be used only after obtaining your
consent. You may manage available choices through our cookie banner, browser
settings, or applicable privacy controls. Disabling certain cookies may prevent
parts of the Services from working correctly.

6. Analytics and Advertising

We may use analytics tools such as Google Analytics or comparable services to
understand how visitors use the Site. These providers may collect device,
browsing, interaction, and approximate-location information through cookies or
similar technologies.

If advertising, conversion tracking, remarketing, or affiliate measurement is
enabled, our partners may process identifiers and activity data in accordance
with their own privacy policies and your consent choices.

PngHeaven does not knowingly sell personal information for monetary compensation.
Certain advertising or analytics activities may be treated as “sharing,”
“targeted advertising,” or a “sale” under some privacy laws. Where applicable,
we will provide the legally required choice to opt out.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Payment Providers: to authorize, process, settle, refund, or investigate transactions;
• Hosting and Infrastructure Providers: to host, deliver, back up, and secure the Services;
• Commerce and Account Providers: to manage orders, downloads, subscriptions, licenses, and authentication;
• Email and Customer-Support Providers: to send communications and manage inquiries;
• Analytics, Advertising, and Referral Partners: to measure performance and campaigns, subject to applicable consent requirements;
• Security and Fraud-Prevention Providers: to identify malicious, automated, unauthorized, or fraudulent activity;
• Professional Advisers: including lawyers, accountants, auditors, insurers, and financial advisers;
• Governmental and Legal Authorities: where disclosure is required or reasonably necessary to comply with law, protect rights, investigate wrongdoing, or respond to lawful requests;
• Business Transaction Participants: in connection with a merger, sale, acquisition, reorganization, financing, bankruptcy, or transfer of assets;
• Other Parties at Your Direction: where you request or authorize the disclosure.

Service providers are permitted to process personal information only for the
purposes for which it is provided, subject to their contractual and legal
obligations.

8. International Data Transfers

PngHeaven and its service providers may process personal information in countries
other than the country in which you reside. Those countries may have privacy laws
that differ from the laws of your jurisdiction.

Where required, we use recognized transfer mechanisms and safeguards, which may
include adequacy decisions, standard contractual clauses, contractual protections,
data-transfer agreements, or another legally permitted mechanism.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the
purposes described in this Privacy Policy, including providing Services,
administering licenses, maintaining transaction records, complying with legal
obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on:

• the nature and sensitivity of the information;
• the duration of your account or customer relationship;
• applicable tax, accounting, consumer, and recordkeeping requirements;
• fraud, security, dispute, chargeback, and copyright-enforcement needs;
• applicable limitation periods and legal claims.

When information is no longer required, we may delete it, anonymize it, or retain
it in a securely restricted backup until deletion is technically feasible.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards
designed to protect personal information against unauthorized access, alteration,
loss, disclosure, misuse, and destruction.

These measures may include encrypted transmission, access restrictions, account
controls, backups, monitoring, fraud screening, and security updates.

No website, storage system, or electronic transmission can be guaranteed to be
completely secure. You are responsible for using a strong and unique password,
maintaining the confidentiality of your credentials, and notifying us promptly
of suspected unauthorized account activity.

11. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have
the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of certain processing;
• object to processing based on legitimate interests or direct marketing;
• withdraw consent where processing is based on consent;
• receive certain information in a portable format;
• opt out of targeted advertising, sharing, or sale where applicable;
• appeal a decision concerning a privacy request where local law provides that right;
• submit a complaint to an applicable privacy or data-protection authority.

To exercise an available right, contact us at support@pngheaven.com. Please state
the right you wish to exercise and provide sufficient information for us to
identify your account and verify your request.

We may request additional verification where reasonably necessary to protect your
information. Authorized agents may submit requests where permitted by law, but we
may require proof of authorization and direct verification from the individual.

We will not unlawfully discriminate against you for exercising an applicable
privacy right.

12. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the
message or by contacting support@pngheaven.com.

Even after opting out of promotional communications, we may continue sending
non-marketing messages concerning your account, purchases, licenses, downloads,
security, policy updates, or customer-support requests.

13. Children’s Privacy

The Services are not directed to children under 13, or a higher minimum age where
required by local law. We do not knowingly collect personal information from
children who are not legally permitted to provide it.

If you believe a child has provided personal information without appropriate
authorization, contact support@pngheaven.com so that we can investigate and take
appropriate action.

14. Third-Party Websites and Services

The Services may contain links to third-party websites, platforms, payment
providers, social networks, or services. Their privacy practices are governed by
their own policies, not this Privacy Policy.

PngHeaven is not responsible for the privacy, security, content, or practices of
third parties. You should review the applicable third-party policy before
providing personal information.

15. Do Not Track and Browser Signals

Some browsers transmit “Do Not Track” signals. Because no single industry
standard governs all such signals, the Services may not respond to every Do Not
Track request.

Where required by applicable law and technically supported, we may recognize
legally valid browser-based opt-out preference signals, such as the Global
Privacy Control, for the browser or device transmitting the signal.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology,
business practices, service providers, or legal obligations.

The revised version will be posted on this page with an updated “Last Updated”
date. Where required by law or where changes are material, we may provide
additional notice through the Site, your account, or email.

Your continued use of the Services after an updated policy becomes effective is
subject to the revised policy, to the extent permitted by applicable law.

17. Contact Us

Questions, concerns, or privacy requests may be submitted using the following
contact details:

PngHeaven / [LEGAL BUSINESS NAME]
Email: support@pngheaven.com
Address: [BUSINESS ADDRESS]
Website: pngheaven.com

If you are located in a jurisdiction that permits complaints to a supervisory
authority, you may also contact the data-protection authority responsible for
your place of residence, work, or the location of an alleged violation.